Delivery and returns
Delivery of orders
The order is shipped the next day after the order is confirmed and payment is received (excluding weekends: Saturday, Sunday).
Delivery is carried out by the Nova Poshta carrier.
Delivery time depends on your location and takes 1-3 business days.
Terms of return, refund and order cancellation
1. Returns and refunds
You can request a refund in the following cases:
- Damage to the goods during delivery.
- Be sure to check the goods for damage before receiving them! If you find any defects, file a claim directly at a Nova Poshta branch to receive compensation.
- Receiving goods that do not match the order.
Deadline for submitting a request: within 2 days from the date of receipt.
Refunds: to the same account from which the payment was made within 5 business days after the refund is approved.
2. Canceling an order
You can cancel your order before it is shipped – in this case, your subscription will be refunded in full.
If the order has already been transferred to the delivery service, you cannot cancel it.
3. Cases when a refund is not made
The product was opened or damaged not during transportation.
More than 2 days passed after receiving the goods.
